Privacy Policy — Health Coach Troy (Troy Hatch)
Effective Date: 05 December 2025
Legal/Operating Name: Troy Hatch (operating as Health Coach Troy)
Business Address: 6285 Northam Dr, Mississauga, Ontario, L4V 1X5, Canada
Email: [email protected]
Primary SMS Number (A2P): +1-480-531-6802
Voice/Forwarding Number: +1-480-227-7670
Website: https://www.healthcoachtroy.com (opt-in page: https://www.healthcoachtroy.com/business)
Health Coach Troy (“we,” “us,” “our”) respects your privacy. This Policy explains how we collect, use, share, and protect information when you visit our website, submit forms, text or call us, or receive our services.
1) Information We Collect
Contact details you submit: Name, email, phone number, city/state, and anything you enter into forms or messages.
Service & booking data: Requested services, coaching notes, appointment dates/times, purchases, and support communications.
Marketing preferences: Your opt-in/opt-out choices for SMS and email.
Usage data & cookies: IP address, device/browser type, pages viewed, referring URLs, and analytics collected via cookies, pixels, and similar technologies.
2) How We Use Information
Provide, schedule, and manage wellness/coaching services.
Send confirmations, reminders, and support messages.
If you opt in, send education, wellness updates, and promotional offers.
Respond to inquiries and customer support requests.
Improve our website and services; analyze performance; enhance security.
Comply with legal, regulatory, and tax obligations and enforce Terms.
3) SMS/Text Messaging Policy (A2P)
When you enter your mobile number and explicitly opt in on our website forms (including pages on HealthCoachTroy.com such as /business), you consent to receive SMS/text messages from Health Coach Troy (Troy Hatch) about appointments, wellness updates, and promotions.
Message frequency may vary.
Standard message & data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for help or email [email protected].
Program messages originate from +1-480-531-6802; Calls may forward to +1-480-227-7670.
Consent is not a condition of purchase.
4) Legal Bases (where applicable)
We process personal data based on your consent, performance of a contract, legitimate interests, and legal obligations.
5) Sharing of Information
We do not sell personal information. We may share limited data with:
Service providers (CRM, scheduling, SMS/email platforms, payment processors, analytics tools).
Authorities when required by law or for safety/security.
A successor in a merger or business transfer.
6) International Transfers
Some providers may process data outside Canada (including the U.S.). Your information may therefore be subject to foreign laws. We take reasonable steps to ensure appropriate safeguards are in place.
7) Data Security & Retention
We use reasonable administrative, technical, and physical safeguards. We retain data only as long as required for service delivery, legal obligations, or until deletion is requested (within lawful limits).
8) Your Choices & Rights
Access/Update/Delete: Email [email protected].
Marketing opt-out: Reply STOP to any SMS; Use email unsubscribe links, Or contact us directly
9) Cookies & Tracking
We use cookies and tracking technologies for functionality and analytics. You may adjust your browser settings.
10) Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect children's information. If submitted, contact us for removal.
11) Third-Party Links
We may link to external sites. We are not responsible for their practices or content.
12) Changes to This Policy
We may update this Policy periodically. A new Effective Date will appear at the top.
13) Contact Us
Questions about this Policy or your data?
Email: [email protected] SMS/Call: +1-480-531-6802 (calls may forward to +1-480-227-7670)
Health Coach Troy